Citylab Cites NYLPI Report, Asking “Why Can’t Uber and Lyft Be More Wheelchair Friendly?”

December 13, 2018

Access-a-Ride Reform Group, Disability Justice, Media Coverage, News

A photo of a smartphone trying to hail a wheelchair-accessible Uber in New York

CityLab ran a 2,000 word investigation by journalist Molly Taft this week, citing NYLPI’s “Left Behind” report, which showed Uber and Lyft fail to provide accessible vehicles to wheelchair users in New York, 70% of the time they are requested. You can read the story by clicking here.

The story also highlights the challenges of paratransit services like New York’s Access-A-Ride:

For wheelchair users who have been largely locked out of the ride-hailing revolution, the alternative—door-to-door paratransit—leaves much to be desired. Using these services in 2018 is an oddly retro experience: In most cities, rides need to be booked a day in advance, often by calling a telephone line and speaking to an operator. Riders are often forced to wait for late vans or spend long stretches on a bus following a scheduled pickup.

We’re focusing on these issues with our Access-A-Ride Reform Group (AARRG!) campaign, where you can find out more about changing the system.

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